PRIVACY POLICY

Solo Audiology and Hearing

ABN 71 187 978 232

Operated by Solo Audiology and Hearing Pty Ltd as trustee for the Gerace Family Trust

Effective: 2026

Solo Audiology and Hearing (“we”, “our”, “the practice”) is committed to protecting the privacy of your personal and health information. We comply with the Privacy Act 1988, the Australian Privacy Principles (APPs), and all relevant health‑record obligations.

1. Information we collect

We may collect personal, administrative, and clinical information necessary to provide hearing services, including:

  • Name, date of birth, address, phone number, email

  • Emergency contact details

  • Government‑issued identifiers used for health claims

  • Private health insurance details

  • Clinical information such as audiograms, tympanometry, speech scores, case history, and clinical notes

  • Device information including models, serial numbers, and warranty details

  • Referral information from healthcare providers

  • Payment information and internal patient identifiers

  • Communication and marketing preferences

  • Information provided on intake or referral forms

2. How we store your information

Your records are stored securely in encrypted clinical, communication, and administrative systems. These systems primarily store Australian data within Australia and use industry‑standard security measures. Access is restricted to authorised personnel only.

We do not maintain paper clinical files unless required for a specific purpose.

We take reasonable steps to protect your information. However, no method of electronic storage or transmission is completely secure, and we cannot guarantee absolute security.

3. How we use your information

We may use your information to:

  • Provide audiology assessment, treatment, and device‑related services

  • Communicate with you via email, SMS, and phone

  • Send appointment reminders and recall reminders

  • Manage device warranties, repairs, and support

  • Process payments and health‑related claims

  • Maintain accurate clinical records

  • Conduct practice administration and quality improvement

4. Disclosure to third parties

Device suppliers and manufacturers We may disclose your name and relevant device information when required for ordering, fitting, repairs, or warranty support.

Healthcare providers and health programs We may disclose information to healthcare providers involved in your care and to health programs responsible for funding or administering hearing services.

Technology and support providers We may disclose information to IT service providers, cloud service providers, and communication platforms that support our systems.

Financial and administrative service providers We may disclose limited information where necessary for billing, auditing, or compliance purposes.

We do not sell, rent, or trade your personal or health information.

5. Overseas disclosure

Our primary data storage is located in Australia. However, some information may be processed overseas as part of secure system operations, such as technical support, diagnostics, or maintenance.

6. Marketing and communication

We may contact you for reminders, recalls, device maintenance, and service updates. You may opt out of marketing communications at any time. Clinical and administrative communications cannot be opted out of where necessary for your care.

7. Access and correction

You may request access to your personal or health information at any time. You may also request corrections if you believe your information is inaccurate or incomplete.

8. Links to external websites

Our website may contain links to external websites not operated or controlled by Solo Audiology and Hearing. We are not responsible for the privacy practices or content of those websites.

9. Complaints

If you have concerns about how your information has been handled, please contact our Privacy Officer. If unresolved, you may contact the Office of the Australian Information Commissioner (OAIC).

10. Contact details

Privacy Officer: Daniel Gerace Email: office@soloaudiology.com.au Phone: 0415 614 727 Address: 9/4 Sanderling Street, Stirling WA 6021

11. Changes to this policy

We may update this Privacy Policy from time to time. The most current version will always be available on our website.